Our customers love their watches, but in rare cases, they may unfortunately own a watch that was misrepresented to them or that has issues or defects that reduce the watch’s value. If that happens in your case, we will always contact you with detailed information and a revised quote.
Then, it is entirely up to you whether you want to sell us your watch at the revised price or whether you want us to ship your watch back to you, which we will do at zero cost to you, fully insured.
But it’s not always bad news. Sometimes when we inspect a watch, we determine it is worth more than our original quote! If that happens, we will contact you and increase our quote. No matter what our inspection finds, we will always be direct and forthright with you about quotes and your options. You are in control.